Nissens makes a point of handling complaints in a professional way. We offer good service to customers who have experienced problems with our products in one way or the other.

The complaints handling is anchored in our quality department in order to ensure current improvements. We use our expertise in co-operation with external partners to obtain the best possible quality. - In this respect, Nissens' customers are very important because we need their input as to the market development.

Examples:
Optimization of condensers by means of specially developed surface treatment
Optimization of raw materials via co-operation with DTI (external co-operation partner)
Current monitoring of PPM (Parts Per Million) figures on part no. level

Setting up a complaint
1) The customer must fill in a complaints form including pictures and send it to his contact person at Nissens.
2) A specific complaints no. will be returned to the customer. This must be used in connection with marking of the product to be returned and will make it possible to follow the complaint through the handling process.
3) When received at Nissens, the complaint will be handled very professionally - by means of various tests and based on our in-house product knowledge .
4) The customer will receive a detailed conclusion.

Voluntary Replacement of Engine Cooling Fans
Fan Notification (ENG)
Fan Notification (IT)
Fan Notification (ES)
Fan Notification (CZ)
Fan Notification (PL)